Sales and Operations Manager

Position: Sales and Operations Manager

Employment Category: Permanent

Location: South Sudan, Juba

Position Summary

The Sales and Operations Manager – Flight Service Operations is responsible for overseeing the planning, coordination, and execution of in-flight service operations while driving sales performance and service excellence. The role ensures operational efficiency, revenue growth, customer satisfaction, and compliance with aviation regulations and company standards. The position works closely with cross-functional teams to align service delivery with strategic business objectives.

Major Duties & Responsibilities

Operational Management

• Plan, coordinate, and supervise daily flight service operations.
• Ensure compliance with aviation regulations, safety standards, and company policies.
• Monitor operational performance and implement corrective measures when necessary.
• Optimize resource allocation, staffing, and scheduling to ensure service efficiency.

Sales & Revenue Management

• Develop and implement onboard sales strategies to maximize ancillary revenue.
• Monitor sales performance metrics and prepare regular reports.
• Identify market opportunities to enhance onboard product offerings.
• Collaborate with marketing and commercial departments to promote inflight products and services.

Customer Experience & Quality Assurance

• Ensure high standards of service delivery and customer satisfaction.
• Analyse passenger feedback and implement service improvement initiatives.
• Maintain consistent brand representation and service excellence standards.

Financial & Performance Management

• Prepare operational budgets and monitor expenditures.
• Analyse cost structures and identify efficiency improvements.
• Use performance indicators (KPIs) to guide decision-making.

Leadership & Team Development

• Lead, coach, and supervise operational teams.
• Conduct performance evaluations and facilitate staff development programs.
• Foster a culture of accountability, teamwork, and continuous improvement.

About You

Education:

• Bachelor’s degree in Business Administration, Aviation Management, Marketing, or related field.
• Master’s degree is an advantage.

Experience:

• Minimum of five years of relevant experience in aviation operations, inflight service management, or airline commercial operations.
• Prior managerial or supervisory experience required.

Additional Training:

• Training in aviation operations management is an asset.
• Computer proficiency certificate required.

Competencies / Technical Skills

• Strong leadership and strategic planning skills.
• Excellent analytical and financial management capability.
• Knowledge of aviation service standards and regulatory requirements.
• Proficiency in data analysis and reporting tools.
• Strong negotiation and business development skills.

Personal Attributes

• Excellent interpersonal and communication skills.
• Strong decision-making and problem-solving ability.
• High integrity and professionalism.
• Ability to work under pressure and manage multiple priorities.
• Results-oriented and customer-focused mindset.

Languages

• Fluency in spoken and written English is mandatory.
• Knowledge of additional international languages is an advantage.

Requirement Skill

• Strong interpersonal and communication skills.
• Leadership and team management capability.
• Sales performance analysis and reporting skills.